How Cuvy bills
Cuvy charges one credit when it hands you an email address it has evidence for, for a person you did not already have one for. A person it cannot find costs nothing, and neither does a role mailbox, an address you supplied yourself, or a best-match guess no source has backed yet. There is no overage: a run that reaches the end of your balance pauses and asks rather than billing your card.
- Charged
- One credit per person handed an evidenced address
- Not charged
- Misses, role mailboxes, retries
- Overage
- None — the run pauses instead
- Rollover cap
- 2× your monthly allowance
50 addresses free every month · no card
They do not change with the plan you pick
Free and Scale are billed by the same four sentences. What changes between plans is how many credits you start the month with.
- One person, one credit
- However many addresses we turn up for someone — and whether or not you also want the personal one — they cost one credit, once, ever.
- A miss costs nothing
- If nothing comes back, you are not charged for the attempt and it does not appear on the invoice. Neither does a role mailbox, an address you already had and we merely confirmed, or a best-match guess no source has yet backed.
- No overage, ever
- Run past your allowance and the run pauses and asks. Everything found up to that point is kept. Nothing is charged to your card without you choosing it.
- Credits roll over
- A quiet month carries into the next one, up to twice your monthly allowance. Credits you buy outright never expire at all.
Four things that never reach the invoice
Worth stating individually, because each one is a line item on somebody else's bill.
A miss
Nothing came back that we would stand behind. The person appears in the not-found file and nowhere on the invoice.
A role mailbox
info@, sales@, hello@. They are not a person, they are a shared inbox, and charging for one would be charging for a guess about a domain.
Confirming what you gave us
If you imported an address and the lookup agrees with it, you have learned something and paid nothing. We only charge for an address you did not have.
A retry, unless it works
A person who missed is tried again after a cooling-off window. The retry is free; if it succeeds this time, that is when the one credit is charged.
Where per-person billing and per-attempt billing separate
Both columns find the same people. The difference is what the attempts cost and what happens to what you did not use.
| Row | Cuvy | Billed per attempt |
|---|---|---|
| People with an address at the end | 740 | 740 |
| Credits spent | 740 | 1,000 |
| Re-verifying those addresses later | Free | Another 740, one per address |
| Second and third address for one person | Included in the same credit | Often a second lookup |
| Unused at month end | Rolls over to 2× | Expires |
| Going past the plan | Pauses and asks | Auto-billed as overage |
A quiet month is not a wasted one
Two different pools, with two different rules, and the difference matters when you cancel.
- Monthly plan credits
- Roll into the next month while the plan is running, capped at twice your monthly allowance — on Pro that is up to 10,000 carried. They stop rolling when the plan stops.
- Top-up packs
- Bought outright: 250 for $15, 1,000 for $39, 5,000 for $129. They never expire, they are not subject to the cap, and cancelling a plan does not take them away.
The charge rule moved in August 2026
If you read an older page, a screenshot or a review, this is the sentence that is different.
Cuvy used to charge only when an address came back verified — meaning two independent sources had seen it, or a verifier had reached the mailbox. Anything found on a single sighting was handed over free.
That rule gave away almost the entire product. Of the people Cuvy can find, only a small fraction are corroborated by two genuinely independent sources; the rest are real, checkable, sendable addresses with one sighting behind them. So the rule now is simpler: if we hand you an address we have evidence for, it costs a credit. An address we merely constructed from the company’s email format — our best guess, labelled as exactly that — is shown to you free.
What did not change is the label. A single-source address is still marked as one, and still shows you where it came from, because pricing is a decision and a label is a claim of fact — only one of those is allowed to bend. And a miss is still free, which was always the promise that mattered.
The ones that decide whether you install it
What exactly costs a credit?
One credit is charged when Cuvy hands you an email address it has evidence for — a source that has seen it, or a verifier that reached the mailbox — for a person you did not already have one for. That is true whether the address is labelled confirmed or single-source. It is charged once per person, no matter how many addresses are found for them and whether or not a personal address is included.
Do single-source — "risky" — addresses get charged?
Yes. Until August 2026 they did not, and the rule changed because roughly 99.8% of the people Cuvy can find are found on one source: the old rule gave away almost everything the product does. The label did not change with the price. A single-source address is still labelled as one and still shows you where it came from, so you can decide whether to send to it. What stays free is a miss — and a best-match guess: an address built from the company’s email format that no source has actually seen. You get shown it, told exactly what it is, and charged nothing.
What does "verified" mean, then?
That something outside our own arithmetic agreed: either a verifier reached the mailbox, or two independent sources had seen the address. Our own previous output does not count as a source — otherwise the system could confirm its own guess and bill you for it.
What happens when I run out mid-search?
The run stops at that person and asks whether to top up or move plan. There is no overage line on a Cuvy invoice because there is no overage: a run never puts anything on the card, only you do.
Do unused credits expire?
Monthly plan credits roll into the next month, capped at twice your monthly allowance — so on Pro you can carry up to 10,000. Credits bought outright in a top-up pack do not expire at all and are not subject to the cap.
If I look the same person up twice, do I pay twice?
No. A person costs one credit ever, on the workspace that paid it. Re-running a saved search next month charges only for people who were not on it last time, and a contact who changes job is not charged again for their new address.
Is there an annual plan?
Not yet. Every price on this site is monthly, and there is no annual discount to ask for — when there is one it will be on the pricing page rather than available on request.
50 addresses a month, free, to check the rules against a real search.