Terms of Service

On this page

• Who this agreement is between
• Your account and your workspace
• What your plan contributes back
• What you may do with the data
• What you may not do
• Your outreach is yours
• LinkedIn and other sites you visit
• Plans, credits and payment
• Refunds
• Cancellation
• The service itself
• What we do and do not warrant
• Liability
• Indemnity
• Suspension and termination
• Governing law
• Changes to these terms

Who this agreement is between

This agreement is between Cuvy and you. If you are signing up on behalf of a company, it is between Cuvy and that company, and you are confirming you may agree to it on their behalf. Cuvy is operated from Delaware and Toronto; support will send the contracting entity's full name and registered address on request.

You accept these terms by creating an account. If you are not willing to accept them, the service is not available to you — there is no version of it that is.

Your account and your workspace

You are responsible for what happens under your account, including what the people you invite to your workspace do with it. Keep your credentials to yourself, tell us if you think they have been taken, and remove people from the workspace when they leave.

A seat is a person, not a job title. Two people taking turns on one login is the thing seats exist to price, and it is not allowed.

You own what you put into your workspace, and you own the lists you build. We hold them to run the service for you and we do not sell, licence or share them; the privacy policy says exactly what that means, including the part where, on Free, Starter and Growth, an address Cuvy finds for you joins the index other customers search, and the part where on Pro and Scale it does not.

What your plan contributes back

On Free, Starter and Growth, the addresses Cuvy finds for you also join the index other customers search. That is part of what those plans are paid with, and part of why they cost what they do. On Pro and Scale, nothing Cuvy finds for you is shared.

What never joins the index, on any plan, is anything you brought with you: an address you typed in, a CSV you uploaded, a column you imported from your CRM. Only Cuvy's own findings are pooled, and only the address itself — not your list names, your tags, your notes, or the fact that you were interested in anybody.

Moving to Pro or Scale stops future findings joining the index.

What you may do with the data

You may use the contact data Cuvy provides for your own business purposes: research it, put it in your CRM, and contact the people in it in ways the law where you operate allows. This licence survives cancellation — a CSV you paid for does not stop being yours because a subscription lapsed — but it ends if we terminate your account for breach, as set out in suspension and termination.

An agency or a consultant may use data for the client the list was built for, on the understanding that the client is bound by the same restrictions and that you are answerable for them.

What you may not do

Everything in this section exists to keep the product possible. A single customer doing any of it puts the supply of data, the sending reputation, or both, at risk for everybody else.

No bulk resale or redistribution

• Do not sell, licence, sublicense, publish, syndicate or otherwise hand over Cuvy data in bulk, whether or not you charge for it.
• Do not use exports to build, seed, enrich or correct a contact database that you or anyone else offers to third parties, and do not use them to train a model whose purpose is producing contact details.
• Do not present Cuvy data as your own data product, or resell access to your Cuvy account as a lookup service.

No automated abuse

• Do not create accounts by script, use disposable addresses to collect the free allowance repeatedly, or run lookups through a pool of accounts to avoid paying for them.
• Do not interfere with how credits are counted, and do not attempt to reach data belonging to another workspace.
• Do not drive the API past its documented limits, scrape the web app, or run the extension against pages you would not be permitted to view yourself.

No contacting people in ways your own jurisdiction forbids

• You are responsible for the law that applies to your sending. Which law that is depends on where you are and where the recipient is, and it is not a question Cuvy can answer for you.
• Do not use Cuvy data for unsolicited consumer marketing where consent is required first, for harassment, for stalking, or to reach someone who has told you to stop.
• Do not use it to build lists for credential stuffing, phishing, fraud, or resale to anyone who would.
• Honour suppression: if we tell you an address has been suppressed at the request of the person it belongs to, remove it from your sending.

Your outreach is yours

When you email, call or otherwise contact somebody you found through Cuvy, you are the controller of that contact. You decide who is on the list, what the message says and whether there was a basis for sending it. Cuvy does not send outreach on your behalf, does not see what you send, and is not a party to it.

That is not a disclaimer so much as a description. It means the obligations that come with sending — telling people who you are, giving them a way out, keeping a record of why you thought you could write to them, and honouring the answer when they object — belong to you. Nothing on this site is legal advice about any of them.

LinkedIn and other sites you visit

Cuvy is not affiliated, associated, authorised, endorsed by, or in any way officially connected with LinkedIn Corporation or Microsoft, or any of their subsidiaries or affiliates. LinkedIn and related marks are registered trademarks of their respective owners.

Your use of LinkedIn, Sales Navigator, Recruiter or any other site is governed by your own agreement with the operator of that site, and we make no representation about it. What we can describe is our own behaviour: the extension reads the page you have already opened, it does not sign in from our side, and it sends nothing from your account. See the extension page for what that looks like in practice.

Plans, credits and payment

A credit is spent when Cuvy hands you an email address for a person you did not already have one for — once per person, however many addresses come back for them, and whether the address is confirmed or single source. A miss costs nothing. So does a role mailbox, and so does confirming an address you supplied yourself. The billing page sets all of this out in full, with its edges.

• Every price is monthly. There is no annual plan and no annual discount to ask for. Plans renew each month until cancelled.
• The free plan is 50 addresses a month, with no card, and it is a real plan rather than a trial that stops.
• Free, Starter and Growth contribute. Addresses Cuvy finds for you join the shared index; see what your plan contributes back. Pro and Scale do not.
• A mobile number is metered separately. It draws on the same balance at five credits, once per person, and only when a number is handed over.
• There is no overage. A run that reaches the end of your balance pauses at that person and asks. Everything found up to that point is kept, and nothing is charged to your card that you did not choose.
• Monthly credits roll over, capped at twice your monthly allowance. Credits bought outright in a top-up pack do not expire at all and are not subject to that cap.
• Taxes are added where they apply, and prices are shown before tax unless the checkout says otherwise.
• A failed payment pauses the plan rather than deleting anything. We will tell you before that happens.

We may change prices. An existing subscription keeps its price for the period already paid for, and we will give you at least 30 days' notice by email before a change affects a renewal.

Refunds

Unused credits are not refunded as a rule, because they do not disappear: they roll over, and bought packs never expire. What we do refund is a mistake. A duplicate charge, a plan billed after you cancelled, or credits taken for something the rules say is free — write to support@cuvy.io with the invoice and we will refund it or re-credit the balance, whichever you would rather have.

If a run produced nothing usable because Cuvy was broken rather than because the people were hard to find, that is a mistake too. Tell us what the run was. None of this affects statutory rights you have as a consumer where those apply.

Cancellation

Cancel from the billing screen at any time. There is no notice period, no retention call and no form. Cancellation takes effect at the end of the period you have paid for; until then nothing changes.

Afterwards the workspace stays open on the free plan, so your lists and your history remain reachable rather than being held hostage. Credits bought outright stay with the workspace. If you want the account and everything in it deleted rather than simply downgraded, ask, and see the deletion section of the privacy policy for what that removes and what has to survive.

The service itself

We change Cuvy regularly, and the changelog records what changed and when. We will not remove something you depend on without notice, and where a change affects how you are billed we will say so before it applies rather than after. The charge rule itself moved in August 2026, and what changed is written out on the billing page rather than left for an invoice to explain.

We do not promise a particular uptime figure here, because a number without a measurement behind it is decoration. What we do is keep the service running, tell you when it is not, and answer support mail from a person.

Cuvy, the software, the site and the index behind it remain ours. If you send us an idea for the product, we may use it without owing you anything for it — which is a plainer thing to say than the usual clause, and means the same.

What we do and do not warrant

Contact data is a finding, not a fact we can guarantee. People change jobs, mail servers lie, and a domain that accepts everything will accept an address that nobody reads. So Cuvy shows its evidence:verified means two independent sources agreed or a verifier reached the mailbox; risky is what a single-source address is labelled, one sighting shown with that sighting so you can judge it. Both cost the same one credit: the label describes the evidence, not the price.

We do not warrant that any address is deliverable, that a person still works where the record says, or that a send to an address we provided will not bounce. Except where the law does not allow it, the service is provided as it is, without further warranties of any kind.

Liability

Neither party is liable for indirect, incidental, special or consequential loss, or for lost profits, lost revenue or lost data, however caused. Our total liability arising out of or relating to this agreement is limited to the amount you paid Cuvy in the twelve months before the claim arose.

Nothing here limits liability that cannot lawfully be limited: fraud, wilful misconduct, or death or personal injury caused by negligence.

Indemnity

You will cover us against claims, penalties and reasonable costs arising from your outreach or your use of the data in breach of the restrictions above — including a regulator's action about messages you sent. This is the counterpart of the outreach section: you decide who to contact and what to say, so the consequences of those decisions sit with you.

Suspension and termination

We may suspend an account that is breaking the acceptable-use rules, that has not paid, or that is putting the service at risk. Except where the account is plainly a throwaway or the harm is immediate, we will write to you first and give you a chance to put it right.

Either of us may end this agreement. If we end it for reasons other than your breach, we refund the unused part of the period you have paid for. If your account is terminated for breach, the licence in what you may do with the data ends with it, and you must stop using data exported from Cuvy.

Governing law

This agreement is governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules, and the courts of Delaware have exclusive jurisdiction. If you are a consumer, this does not remove rights or protections you have under the law of the country you live in.

Before either of us files anything, write to support@cuvy.io. Most of what reaches a lawyer would have been settled by an email describing what happened.

Changes to these terms

We will post any change here and update the date at the top. For a change that affects your rights or how you are billed, we will email customers at least 30 days beforehand, and continuing to use Cuvy after it takes effect is how you accept it. If you would rather not, cancel and we will refund the unused part of the period.

Questions about any of this go to support@cuvy.io, and procurement questions to contact sales.