The row changes before your next send does
Job-change monitoring is part of Pro and Scale rather than an add-on. When someone on one of your lists moves, the row is marked with their new company and the date it was noticed, and a work address at the new domain is looked up. If you already paid a credit for that person, the new address costs nothing.
- Included in
- Pro and Scale
- Sold separately
- No
- If you had paid for them
- New address is free
- If you had not
- One credit
50 addresses free every month · no card
Nothing bounces when somebody leaves
A dead contact is quiet, not loud. That is what makes it expensive.
A mailbox usually keeps accepting mail for a while after the person behind it has gone. Sometimes it is forwarded to whoever picked up their accounts, sometimes it sits there. Either way the send is delivered, the report says delivered, and nobody replies — which looks exactly like a message that was read and ignored.
So the list does not fail; it fades. Reply rates drift down, and the tidiest explanation is that the copy stopped working. The unglamorous explanation is that some of the people are no longer there, and there was never an event to tell you which ones.
A move is not a second sale
Four figures, and two of them are the reason this is in a plan rather than on a meter.
- Nothing, if you had already paid for them
- One credit buys the person, not the address they held at the time. The address at the new employer arrives without a charge, however many times they move afterwards.
- One credit, if they were never yours
- Somebody who arrives on a list you own without ever having been looked up is a first lookup, whatever prompted it. The same single credit, and the same nothing if the address cannot be found.
- Being told is not itself a charge
- The notice, the changed row and the date it was noticed cost nothing at all, even when you decide you do not want anything to do with the new company.
- Two plans include it
- Pro and Scale, at no per-contact fee. Watching a list is a property of the plan, so the bill does not grow because the list did.
Where the change turns up
In three places, none of which require you to have been looking.
On the row
The new company and title, the date the change was noticed, and the old address kept beside the new one — so you can see what your CRM currently believes and what it should say instead.
On the way out
Changed rows export like any others, and on Pro there is an API, so the update can land in the system that holds the contact rather than in a file somebody has to open.
In a hygiene pass
A contact whose employer is now wrong is exactly the record a cleanup is looking for, and here it is flagged with what it should be rather than only that it is stale.
Two lists, two kinds of decay
The same event costs a sales team and a recruiting team different things.
A pipeline
You mapped a buying committee in March. By September two of them are somewhere else, and the deal is being worked against a champion who cannot champion anything. The sequence keeps going out. The account keeps looking warm.
The other half is the part most CRMs never surface: your champion is now at a company nobody has sold to, and they already know the product. That is the best lead on the list, and it looks like a broken row.
A shortlist
Recruiters keep candidates for years. The shortlist built for one role is the sourcing pool for the next one, and it ages in the gap between them — which is a longer gap than any sales list has to survive.
A move breaks the work address and leaves the personal one standing. Both count as the one credit that candidate has always cost, so a record that has followed somebody through three employers has still been charged for once.
It watches your lists, not the internet
This is one signal, not an alerting product. It reads what a public profile says about where somebody works, so it knows the day that changed and not the day the person handed in their notice. Somebody who leaves and does not update their profile is invisible to it, and so is anybody who was never on one of your lists.
There is nothing here about funding rounds, headcount or hiring intent. If you want to keep finding people rather than keeping track of the ones you have, that is a saved search instead.
What people ask about tracking a move
Which plans include job-change monitoring?
Pro at $49 a month and Scale at $99. It is not sold separately and there is no per-contact fee, so watching a list of ten thousand people costs the same as watching a list of ten. On the plans below Pro the lists work as normal; nothing tells you when somebody moves.
What if they moved before I ever looked them up?
Then they are simply somebody this workspace has not paid for, and the first address handed over costs one credit like anyone else. The free-new-address rule is about people you have already bought, not about moves in general.
How do you know somebody has left?
Their public profile says a different company. The row records the date the change was noticed rather than the date the person actually moved, because those are rarely the same day and writing a confident leaving date into your CRM would be inventing one.
Which people are being watched?
The people on lists in your workspace. It does not go looking at anybody you have never looked up, and deleting a list stops its rows being watched. A list you keep carries on being watched whether or not you ever run that search again.
Does it cover promotions as well as moves?
The row carries the title as well as the company, so a new title at the same employer shows up on it. Nothing is looked up for one and nothing is charged, because an internal move usually leaves the address exactly as it was.
Can a change reach my CRM without me exporting anything?
On Pro and above there is an API, so a change can be pulled straight into wherever you keep the contact. Otherwise it leaves the way any other row does: a CSV, or a push into HubSpot.
50 addresses free every month · no card